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Shipping Policy

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Shipping and delivery information

Domestic Shipment :

Our 1st Preference for shipment of Domestic Consignment is FEDEX/DTDC Courier.  Wherever the Pincodes of customers are not serviceable by FEDEX/DTDC Courier, the orders are shipped through Express Parcel Post.  Most of the Orders shipped through FEDEX/DTDC Courier are delivered within 48-72 hours.  Delivery time of orders shipped through Express Parcel Post ranges between 4-7 days.

International Shipments :

Courier :

All the shipments are Pre-Paid by Holy Herbaceuticals. Most of the Orders received from USA & UK are shipped through Fedex Courier Company. The Parcels are normally delivered within  4-5 days. Tracking Number are provided to buyers once the consignment is shipped.

Registered international airmail

Orders received from all Countries except USA & UK are shipped through India Post and will connect with the local postal provider of the destination country.  Tracking number is assigned to all packages under this method.  Tracking is available on the India Post website [ www.indiapost.gov.in ] . 

Please remember that International shipments undergoes strict customs control checking at both ports i.e. Port of Shipment (India) and Port of Destination (Your Country) and hence at times may be delayed due to customs formalities.  Customs delays are a rare phenomenon and are beyond our control.  The parcels shipped through India Post may take between 2-4 business days for tracking information to start showing online.
 

Normal delivery time from date of shipment

The delivery time period varies from a country to country basis.  The shipment sent through Fedex Courier in US & UK gets delivered within 4-5 days.  In rare cases , delivery time period may extend due to delays at customs control in your receiving country.  For other countries except US & UK, where the orders are sent through Registered International Airmail, the delivery time ranges from 7 to 25 days.  We have provided information on normal delivery time gathered from our experiences as follows:-

Country

Normal Delivery Time

Australia, Brazil, France, Israel, Poland, Russia, South Africa, Spain

15-25 days

Canada, Ireland, New Zealand, Singapore, Gulf Countries

7-15 days

Rest of European Union

11-25 days.

Rest of Asia

7-15 days.

Order non-delivery complaints

If your order does not arrive within the stated time period having elapsed, kindly contact us immediately to begin an investigation with the postal services department. It can take up to another 15 days for the postal investigation and package trace to complete. We will need to co-ordinate with the sending post office as well as the post office of the receiving destination country which is a time consuming operation.

These cases are very rare, but do happen once in a while and at times do go beyond our control. All we ask our customers is to please be patient while we resolve such situations, as we will make sure that you receive your order at the earliest.